1 reviews | Active since Feb 2010
Terrible Service
<p>Claim Nr : ********** </p> <p>I have lodged a claim on 25 October for damages sufferent to one of my portable possessions, i digital SLR camera. It took 2 weeks for them to tell me that they will only repair the charger. The eventually they got to a point where they would replace only the charger. Also there was a mistake on the excess i would have to pay that did not corrspond to my policy contract. Then my broken arranged for them to pay out cash to me, and then take the excess from my excess funder account. </p> <p> </p> <p>Today i got a call from New World n Menlyn and the guy wanted to now from me if they are replacing the battery or the charger. I told him that i dont even know whats wrong with my camera. </p> <p> </p> <p>Why do i have to pay every month to specify an item that i use a lot, then when i have a small claim they do not want to pay out that item that i can replace it? now i have to pay R500 excess, so that Discovery can pay the extra R495 to get something changed, and that might not even be the only problem. When getting the policy, i was promised excellent service and speedy response. No we are 3 weeks later, with still no resolution to the problem! I think it is PATHETIC to say the least!</p> <p> </p> <p>The mail authorisation states : Photographic equipment Camera Canon 1000D : COmprehensive(portable Posessions) - Replace. SO why now only the charger???</p>
Thank you for your comment and the time afforded earlier.
On the merits of your claim, we have been informed that after assessment of the camera, the report findings were that only the charger had water damages. The camera had no signs of water exposure and worked fine. We then proceeded to have the claim authorised with New World Menlyn who has been in contact with you to replace the battery, correctly so.
It has come to light that your broker has made contact with our claims division today to have the claim withdrawn, which we accepted.
On the Excess Funder Account funds, it is noted in the Plan Guide that these funds may be used for claims under the motor section of the Plan, as these funds are contributed to by the motor section of the Plan Only.
We note your dissatisfaction with the experienced frustration with the handling of the client, therefore unconditionally apologise.
Regards,
Sekgobola
Discovery Insure
Thank you for your comment and the time afforded earlier.
On the merits of your claim, we have been informed that after assessment of the camera, the report findings were that only the charger had water damages. The camera had no signs of water exposure and worked fine. We then proceeded to have the claim authorised with New World Menlyn who has been in contact with you to replace the battery, correctly so.
It has come to light that your broker has made contact with our claims division today to have the claim withdrawn, which we accepted.
On the Excess Funder Account funds, it is noted in the Plan Guide that these funds may be used for claims under the motor section of the Plan, as these funds are contributed to by the motor section of the Plan Only.
We note your dissatisfaction with the experienced frustration with the handling of the client, therefore unconditionally apologise.
Regards,
Sekgobola
Discovery Insure