Terrible Service

<p>claim number ********** accident date was 2 August 2016 15 days ago. Discovery lost my car! It still has not been accessed and we can't get a rental car which is part of the plan because I was not told I needed to stipulate I need an automatic rental. If I am insuring an Automatic car does it not stand to reason care hire needs to be automatic. So the claim is delayed 2 weeks already we are stranded without car hire and Discovery does not communicate at all. Simpwiwe has sent me 2 emails that are generic and told me they lost my car on the phone. I have had to call in every day, put on hold for 20 minutes at a time, to be told they will call me before close of business and I never hear from them. When I ask to speak to a manager, they are always in a meeting and can't talk to me. I have complained previously on this forum and I got a 'we will look into it response' and no feedback was given. This is the worst insurance ever, do not sign up with them! Dicovery authorised tow truck driver to deliver car to s**** yard they don't use any more and no one knows what is going on!!!</p>