Terrible, horrible service!!!

<p> Good day,</p> <p><br />My name is Henry P van der Walt.<br />I have recently joined your group; funeral and car insurance and busy with the medical insurance. But I am very disappointed in your service. <br />I am struggling with my car insurance, I specifically asked you to deduct the premium on the last day of the month, why try and make an early deduction? <br />Now I also received an email stating that you wanted to deduct R1130 from my account while my premium is R594. Why is that? I keep an exact amount for deductions in this account and can not afford confusion like this.</p> <p><br />I started phoning you from the 3rd of this month and still no answers. You keep transferring me and making promises that you will phone me back, but still no answers and no phone calls from you. Also I am unsatisfied with the fact that you do not speak to my wife. The car is on her name, how can she reach you the day she needs assistance, because you treat het rudely and say you can not give her any answers. </p> <p>THIS WAS MY MAIL TO THEIR COMPLAINTS - AND INFO DEPT. I WROTE THIS MAIL ON THE 5TH. AND AS I WAS SAYING IN MY MAIL I STARTED PHONING ON THE 3RD. STILL NOBODY EVEN REP**** OR GAVE MY A CALL BACK. THEY HAVE NOW DEDUCTED R615, STILL NOT MY PREMIUM AMOUNT. I AM VERY UNSATISFIED. I AM WITH YOU FOR TWO MONTHS AND THIS IS THE TREATMENT WE GET. FEEL LIKE TAKING MY BUSINESS TO SOMEBODY WHO WILL HELP ME. </p> <p>PATHETIC!!!</p>