Terrible experience with Discovery car insurance

I had a terrible experience with Discovery car insurance that left me extremely disappointed and frustrated with the company. After getting into an accident and needing repairs, I made sure to instruct the assessor to fix both the front and back of my car. However, when I went to pick up my car three months later, I was shocked to find that the panel beaters had only fixed the front and even managed to get a nail in one of the tyres.

To make matters worse, when I took my car to Mercedes to get it checked out, they found an additional R30000 worth of damage that was caused by the panel beaters' shoddy work. When I tried to bring this to Discovery's attention and explain the situation, I was met with complete radio silence. Despite reaching out multiple times over the past three weeks, I still haven't heard anything back from them about the status of my car or how they plan to rectify the situation.

I find it completely unacceptable that Discovery would treat its customers this way. Their panel beaters' negligence caused me to experience even more damage to my car, and now they won't even respond to my calls or emails to help me resolve the issue. This lack of communication and accountability is extremely disappointing, and I'm left feeling completely let down by this company.

Overall, I would not recommend Discovery car insurance to anyone looking for reliable and trustworthy coverage. Their lack of professionalism and customer service has left me with a bitter taste in my mouth, and I will be looking to switch to a different insurance provider as soon as possible.