TG
Tanvi G
1 reviews | Active since Mar 2025
10 Mar 2025, 09:26
Terrible experience and worst IT team
I have had a terrible experience dealing with Discovery, and my issue remains unresolved even after a month of constant follow-ups through emails and calls. I would have given negative rating, if I could.
I purchased a car insurance policy from Discovery in February. However, due to a technical error on their end—one they have been unable to resolve for over a month—my vehicle’s pre-inspection is still pending. Despite paying my premiums regularly, I am unable to submit any claims because of this delay.
This level of service is unacceptable from a company of Discovery’s stature.
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Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
10 Mar 2025, 10:16Good day Tanvi,
We're really sorry to hear about your frustrating experience with Discovery. It sounds incredibly stressful to deal with such a prolonged issue, especially when you've been diligent about your premiums and follow-ups. Your frustration is completely understandable.
We have made the relevant management team aware of your distress.
Regards
Discovery Insure
We're really sorry to hear about your frustrating experience with Discovery. It sounds incredibly stressful to deal with such a prolonged issue, especially when you've been diligent about your premiums and follow-ups. Your frustration is completely understandable.
We have made the relevant management team aware of your distress.
Regards
Discovery Insure
Discovery Insure's reply10 Mar 2025, 10:16
Official
Good day Tanvi,
We're really sorry to hear about your frustrating experience with Discovery. It sounds incredibly stressful to deal with such a prolonged issue, especially when you've been diligent about your premiums and follow-ups. Your frustration is completely understandable.
We have made the relevant management team aware of your distress.
Regards
Discovery Insure
We're really sorry to hear about your frustrating experience with Discovery. It sounds incredibly stressful to deal with such a prolonged issue, especially when you've been diligent about your premiums and follow-ups. Your frustration is completely understandable.
We have made the relevant management team aware of your distress.
Regards
Discovery Insure
TG
Tanvi G's updateReviewer Update
10 Mar 2025, 15:20Hi Team,
This needs to be resolved now or you need to give me some link to get the pre-inspection done free of cost. I can not wait for it forever to be resolved. I have been waiting patiently for 1 month now but i can not wait any more for this. Just by replying, it would be resolved, does not resolve the problem.
This needs to be resolved now or you need to give me some link to get the pre-inspection done free of cost. I can not wait for it forever to be resolved. I have been waiting patiently for 1 month now but i can not wait any more for this. Just by replying, it would be resolved, does not resolve the problem.
TG
Tanvi G's update10 Mar 2025, 15:20
Reviewer Update
Hi Team,
This needs to be resolved now or you need to give me some link to get the pre-inspection done free of cost. I can not wait for it forever to be resolved. I have been waiting patiently for 1 month now but i can not wait any more for this. Just by replying, it would be resolved, does not resolve the problem.
This needs to be resolved now or you need to give me some link to get the pre-inspection done free of cost. I can not wait for it forever to be resolved. I have been waiting patiently for 1 month now but i can not wait any more for this. Just by replying, it would be resolved, does not resolve the problem.