Terrible

I have received the worse services from Discovery Insure, firstly the broker used to call me all the time before I signed up. Come claim stage he never rep**** to my calls and emails, when I had a claim GIT I was told a different story from what my broker Johannes Swafo told me, I was debited every month for GIT and want to be reimbursed for all those debit orders because it was false advertising. Secondly someone changed my debit order date without my consent now Discovery debits my account randomly and that messes up my account. I was told I'll reimbursed for the random debit order by the 22 Nov but to date nothing was done. Discovery needs to communicate with the client before debating the account. My account needs to be debited on the 25th and I have never skipped a payment. Discovery is quick to debit me, but services delivery as not as quick as debit order. The broker/ admin/ claims stuff are the worse.1. I want you to listen to the records with my broker Johannes regarding GIT and tell me what if what the claims department wanted from me was discussed. 2. I want to tell you finance team I want my money,not even a call to apologize like you did last time and not to debit me randomly. And I want feedback before close of business. I'm so angry 😠😡