Terrible, disapointing service!

4 June 2015 I lodged a claim for my accident, 25 days later on 29 June only did they authorize my claim, now 15 days later & repairs still has not started on my vehicle. Charlene Davids is avoiding my calls, emails & not returning calls after leaving numerous messages for her. They accuse their clients of saying & doing things but they don't put the proof on the table. <br> I requested phone recordings on 26 June to prove myself & after more than a week I only got the transcript for 1 day & not all as requested. After many calls, emails, fighting & complaints for them to extend my car hire, Now that they admitted there was a 14 day delay from their side & re arranged my car hire for 7 days from 13 July & should my car still not be repaired they would extend it accordingly, only to get an sms 14 July to say my car hire has been terminated. Over & above I Had to pay from my own pocket for 7 day car hire just to be reimbursed with R700 (slap in the face). Now they say I only have 7 days car hire & not 14 due to the reimbur*****t. lets not even get to my phone bill of WAY over R1000 because they don't care to phone the client. Client must pay them monthly & phone them for updates!!