Terrible Customer Service - Vitality Drive not activated

I have joined Discovery Insure and Vitality Drive on the 1st of September. The Vitality Drive Rewards are still not pulling through. I have logged over 20 queries. I even drove to the Discovery Centre in Menlyn Maine for assistance. How can this take so long to sort? I am losing out on all of my additional spins and extra Miles converted.

My Vitality Active Rewards and Money Rewards both work perfectly well. I have uninstalled the Insure App and the Discovery App so many times, have changed the settings etc. and nothing works.