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Nokulunga S
1 reviews | Active since Jul 2022
31 Mar 2023, 14:37
Terrible customer service. Call centre completely useless.
I have been emailing and calling Discovery all week trying to get someone to call me back regarding cancellation of my policy. My mails went unanswered and everytime I call and I get transferred to the cancellation dept, the phone just rings and rings until it drops.
I wanted to cancel my policy effective end April and out of the blue, without me confirming how and when I want to cancel as no on bothered to call me back, I get confirmation that my policy has been cancelled effective TODAY.
Every attempt at calling the call centre today has been a waste of time. I get through to an agent then the they say the line is bad, and yet I can call everyone else just fine.
I need to speak to someone URGENTLY!
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Nokulunga S's updateReviewer Update
03 Apr 2023, 10:57I don't understand why it is SO difficult to get someone on the phone to actually speak to me like I am a valued, loyal customer after all these years so that you can understand what my needs are and not just act without confirming with me. I had to make calls to my new insurer on Friday to ensure that I can be covered since I was left exposed by you guys.
It also says a lot about how you valued me as a customer to just cancel my policy without even so much as a "why are you wanting to cancel? Is there anything that we can do to make you stay". It really is a bit middle finger to my business and it shows how little you care.
It also says a lot about how you valued me as a customer to just cancel my policy without even so much as a "why are you wanting to cancel? Is there anything that we can do to make you stay". It really is a bit middle finger to my business and it shows how little you care.
NS
Nokulunga S's update03 Apr 2023, 10:57
Reviewer Update
I don't understand why it is SO difficult to get someone on the phone to actually speak to me like I am a valued, loyal customer after all these years so that you can understand what my needs are and not just act without confirming with me. I had to make calls to my new insurer on Friday to ensure that I can be covered since I was left exposed by you guys.
It also says a lot about how you valued me as a customer to just cancel my policy without even so much as a "why are you wanting to cancel? Is there anything that we can do to make you stay". It really is a bit middle finger to my business and it shows how little you care.
It also says a lot about how you valued me as a customer to just cancel my policy without even so much as a "why are you wanting to cancel? Is there anything that we can do to make you stay". It really is a bit middle finger to my business and it shows how little you care.