Terrible Customer Service and Follow Up

I have been trying to resolve an issue related to the service I received from CK Express after Discovery sent my vehicle to them for repairs. I am not satisfied with the service that was provided by CK Express and the condition that my vehicle was returned. When addressing the issue with CK Express directly upon collection of the car I was bluntly told it was "not their problem."

I tried for weeks to contact my Claim Administrator Kabelo Modipa regarding this issue however he never answered the phone or responded to my emails. I then contact Discovery via the call center and was told the query would be logged with another department and they would get back to me within 2-3 working days. This was on the 18th of December and I have still not heard back from Discovery. I am extremely disappointed in the service provided by both Discovery Insure and CK Express and would like someone to resolve my issue as soon as possible. Query Number: ********** 636