Terrible customer service and claims process
<p>Dealing with Discovery Insure is becoming the biggestc headache in my life. They probably have the worst claims approval process in the industry. This is the second time that this is happening to me... its almost a month since I submitted my claim and it has not been approved yet... all i get is an one line email from the claims handler that they are working on it. Meanwhile in a week's time their car rental is running out and I will again be left with a bill for renting a car out of my own pocket while they take their time to approve the claim and depending on when the repair centre is able to fix my car , this could take forever. Like the last time, for all my pain and suffering, they will probable "extend" the rental period for one more weeek, wich leaves me nowhere as despite being comprehensively insured with car rental, I am still going to have to cover the cost of the additional car rental.</p> <p>Right now I am at my wits end because you can never also get hold of any of the people involved on the the phone, they communicate via one line emails. I am so gatvol right now!!!!</p>
Thank you for taking my call.
Once again I would like to apologise for any inconvenience incurred due to the validation of your claim.
The claims specialist is currently awaiting information that is relevant to your claim, once received we will update you on the claim outcome.
Regards,
Sakhe
Discovery Insure
Thank you for taking my call.
Once again I would like to apologise for any inconvenience incurred due to the validation of your claim.
The claims specialist is currently awaiting information that is relevant to your claim, once received we will update you on the claim outcome.
Regards,
Sakhe
Discovery Insure
My woes with Discovery continue to get worse. Sakhe phoned me as indicated in his response above but failed to help me. I am still not getting any responses (emails or phone calls) from Nelisiwe Nkosi (its almost as if she does not work there. In the meantime the car hire is expiring on the 5th of April which is the same date that Carel Norjr (the supposed specialist is presenting the claim to the claims forum...so where exactly does this leave me? absolutely nowhere and frustrated beyond belief!!!
My woes with Discovery continue to get worse. Sakhe phoned me as indicated in his response above but failed to help me. I am still not getting any responses (emails or phone calls) from Nelisiwe Nkosi (its almost as if she does not work there. In the meantime the car hire is expiring on the 5th of April which is the same date that Carel Norjr (the supposed specialist is presenting the claim to the claims forum...so where exactly does this leave me? absolutely nowhere and frustrated beyond belief!!!
Whilst we appreciate your dismay, your claim is currently being presented to the claims forum tomorrow, as you have indicated above as well.
Please be advised that the car hire includes cover up to and inclusive of the 5th, once claim has been presented, we will provide feedback on the outcome.
Whilst we appreciate your dismay, your claim is currently being presented to the claims forum tomorrow, as you have indicated above as well.
Please be advised that the car hire includes cover up to and inclusive of the 5th, once claim has been presented, we will provide feedback on the outcome.
Again, this is not helpful but, no need to worry, I have escalated the matter to the Discovery Insure CEO and Head of Claims, who are attending to the matter to my satisfaction.
Again, this is not helpful but, no need to worry, I have escalated the matter to the Discovery Insure CEO and Head of Claims, who are attending to the matter to my satisfaction.