Terrible customer service.

Please deal with the person who just called me from ***. Mid conversation she put the phone down on me. All I asked was for a quote to be emailed to me before I decide to go ahead with the insurance. Is that too much to ask? BTW the initial quote given over the phone was 7 July. I asked for it then and it never arrived. I am a loyal discovery client. Please don’t make me change because of something this small but also quite rude. Have a listen to the call if you don’t believe me.