Terrible customer service

<p>My car was ****** in August, discovery only paid out 2 months later. Consultants never responded to my emails and they kept asking me for the same information all the time. </p> <p> </p> <p>Now I lost my phone, the consultant does not respond to my emails, he does not call me back. I have to keep calling to get a status only to find out that the consultant is on another call and told that he will call me back. That call never comes. What do I have to do get my claim sorted without me sending emails, wasting my airtime with no progression and the empty promises?!!!!!!!!</p>