Terrible customer service

Discovery Claim number ********** . Policy number ********** 192.

Our car car had an accident three weeks 21.09.2018, it took Discovery 1 week to do the investigation. No one called to tells us about the progress my husband has been sent from piller to post, every person that he called they all promise to call him back, or the they sent him same email for for 3 consecutive days. We were given another car by Avis and we have to return it back on Friday since the 30 days is over and we called Discovery again nd were told that the is nothing the can do we must send bank the car to Avis. We called the G&J Autobody (panel beaters) we were told that they still waiting for car parts to be delivered from Pretoria, Please bare in mind that G&J Autobody (panel beaters) is situated at Witbank. The guy who caused the accident, he has be trying to be in contact with the legal team from Discovery to make payments arrangements but no one has assisted him. We were told that Discovery will waive the the access fee. Someone called called ma husband and said that we must pay access and Discovery will reimburse us, that was not the agreement we had with Itumeleng from Discovery. The service is so bad that we even considering of changing our insurance.