Terrible customer service!!!

Discovery insure call center staff are never available, so not sure why they actually advise clients of who is dealing with their claim. The person assigned to my claim was always unavailable or on a break and has never called me back or rep**** to my emails. Called through twice yesterday and no one was able to assist. The last person I spoke to advised they would call me back and I still havent heard from them. Now they have gone an approved a repair with a service provider that I did not want to use. I called again now and the call center is left unsupervised as all team leads and managers are currently "in a meeting". The level of professionalism at Discovery Insure has drastically dropped recently.