Terrible Communication

We had a water pipe beneath the pool pump burst. So the plumber had to lift the pool pump to repair the pipe. This of course damaged the pump system and so further authorisation was required to get a pool company to have a look. Because Discovery only has one pool company it took 5 weeks before the pool company was authorised. A further week before the pool company attempted to fix the problem. They were unable to fix the problem. At the beginning of last week I had to phone discovery to find out was next (I actually had to follow up on everything at every progression), and was told that the pool company said i would need to submit a new claim to get the damages fixed. I phoned back two days later to say that I'm not happy with that solution and was assured that i would be contacted by the next morning to have a teleconference with Discovery and the pool company. That never happened. On Monday I phoned to speak to the same agent and was assured he would phone me back, but that never happened. I phoned yesterday and today to speak to a supervisor, and was assured on both occasions that i would be phoned back, but alas here i am.