Terrible communication

I have been struggling for over a month now with my Vitality drive. Initially it was re-set and worked for a day before not connecting again. I have called weekly, (as no one from Discovery call centre bothers to provide feedback) to find out what is happening, only for technical to advise my location is off, which is *******. I have installed and uninstalled the application, and every imaginable permission is allowed. Now another 5 to 7 working days before anything happens. This results in no recorded driving points which is the whole point of Discovery drive?? My worry comes in when something serious happens and what the excuse will be. Very disappointed in Discovery at the moment in General, as having a similar issue on the medical side too. What has happened???