Terrible claims and repairs process

I had an accident on 22 August 2015. It took Discovery Insure (DI) an entire month to assess and approve the claim. In that time, I was provided with car hire for a month and despite the fact that DI dragged their feet in processing the claim. the car hire was only extended for 7 days. Its almost another 2 months since then (so 3 months in total) and my car is still in for repairs (at a panel beater selected by DI, Autobahn). I was promised that the repairs will take about a month, which was extended by another 7 working days. Almost 2 months later, I am still waiting...no idea when the car will be ready as everytime there is this part missing and that part missing. As for the car hire, my claims administrator, Simphiwe, started ignoring my calls and emails and he is STILL talking to his manager about the issue of extending car hire. This has been the worst experience I have had with any insurer and needless to say, I am now just waiting for my car to be returned so that I can start searching for another insurer.<br>