Terrible claim experience: Tshepiso Mazibuko

<p>My mom has been insured by DI since 2011 and never had a single claimUnfortunately we met up with a motor vehicle accident on the morning of 16.07.2016.</p> <p>Having worked for an insurance company before and considering that I was the one driving her car that morning, we decided that it would be best that I handle the whole matter on her behalf.</p> <p>Knowing how insufficient information could cause the unnecessary delays, we made it a point that we provide all the required details on the same day when we were registering a claim( full details of all 3rd party involved , details of how it happened, time, AR nr). </p> <p> </p> <p>I expected to be contacted the next business to informed of the process to follow, feedback of the assessment and finally the outcome of the claim among other. </p> <p> Discovery Insure prides itself with dizzily they customer and treating them fairly however the service I got from Tshepiso is nowhere closer to that.</p> <p>Realizing that I wasn't going any call from her(10-days later)I called insurer however I was told that she was not available to take the call so I left a msg. Still she did call back, so I called in again and requested to speak to her told that she isn't available and neither was a TL or manager available as they were all in a "meeting". Held on the line for 20 min and finally came to the left me only to tell me that she is too busy with incoming calls and she doesn't have time make any outgoing call. Unfortunately the call got cut off as I waisted all my airtime holding on the line.</p> <p>Convincing my mother to take up the Discovery insurance was the worse decision ever.</p> <p>Nothing could have prepared me for this unacceptable claim experience received from Tshepiso Mazibuko.</p> <p>Today is the 13-day later and I am still waiting for her call. </p> <p> </p>