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Callyn F

1 reviews | Active since Jan 2020

25 Apr 2022, 10:07

Terrible claim experience

I have had a terrible experience with Discovery insure. A claim was logged on the 25th of March and I have had to fight and chase down Discovery to find out what is happening with my claim. It is the 25th of April and I still do not have my vehicle. It has been month and Discovery nor the service provider can tell me when I am going to get my vehicle back. I keep calling and getting cut off and I send emails to find out what is happening and no one can give me a straight answer. My claim was authorized on the 6th of April after standing at auction nation since the 25th and I had to call Discovery to find out my claim was authorized and the service provider had only called me once. And I am the one who needs to chase after both Discovery and the service provider to get an answer. This is ridiculous honestly.

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Replies (2)
CF
Callyn F's update28 Apr 2022, 17:06
Reviewer Update
So its the 28th of April and i just received a call from auto panel repair in ottery which was selected by discovery as an approved service provider. The initial call I received on Monday was that the parts arrive today and My vehicle is in assembly and I was supposed to know when i get can my vehicle. Today the call was that the parts are damaged and They need to order more parts and my vehicle is STILL IN ASSEMBLY!! They told me they would call me back on Tuesday to Let me know when I can get my vehicle back. I am honestly sick of being messed around by your service provider and I actually want my vehicle and I want my vehicle. I am paying the finance on a vehicle i have not had for a month. I refuse to pay the excess for this terrible service and I would like someone to call me to discuss cancelling my policy and I want my vehicle back! This is your doing by sending my vehicle there so you need to compensate my loss on this.
CF
Callyn F's update28 Apr 2022, 17:18
Reviewer Update
The service I have been having on my first claim with you!! After being claim free for a year. Is actually pathetic. Discovery does not care about their clients. I have my medical aid and my pention with discovery. You so quick to deduct money from me but its more than a month and I dont have my car and I have been given the run around by the service provider you have selected.

I expect a response and I will be taking this further.