1 reviews | Active since Nov 2016
Terrible Claim Experience
<p>I joined Discovery insure on the 01/11/2016 and my premium was debited on the same day. I was happy with their product offering, premium and excess. Unfortunately on the 05/11/2016 i was involved in an accident which i informed my broker about and she arranged towing with my insurance and she told me that she can only arrange car hire for me on monday once the claim has been registered. When she called to registered my claim she was informed that my policy starting date was accidentally changed to the 27th together with my debit date so she couldn't register the claim until they sort it out, what i don't get is that how can it take them two days to sort out this system issue, i have been without a car since saturday and this is very unacceptable considering that i have paid for the service and now i am being taken from pilor to post. I need car hire before end of business and my car assessed before end of this week. I only have 30days car hire and Discovery insure must see to it that this claim is finalized on time i don't want to continue being incovenienced like this. Please sort this out with immediate effect and see to it that i get a car hire today!!!</p>
Thank you for taking our call.
As discussed the policy commencement date issue has now been resolved.
We have now requested our claims department to assist you with logging a new claim for your vehicle.
Regards,
Sakhe
Discovery Insure
Thank you for taking our call.
As discussed the policy commencement date issue has now been resolved.
We have now requested our claims department to assist you with logging a new claim for your vehicle.
Regards,
Sakhe
Discovery Insure
The service i'm receiving from Discovery insure is utterly unacceptable. I received a call from your consultant yesterday whom promised that i will receive a call from another consultant in few minutes to make arrangements for the car hire i wanted till today i have not received any call. I don't appreciate the treatment i'm getting from this insurance i am a fully grown adult and i don't like being treated like a child. Please see to it that i get my car hire today!!!
I have also requested a call proving that my broker is the one that requested you to change my policy starting date from the 1st to the 27th, if that is the case then it means i need to deal with my broker whom is suposetly the *********** party here, i lso expect to receive that recording today!!!
The service i'm receiving from Discovery insure is utterly unacceptable. I received a call from your consultant yesterday whom promised that i will receive a call from another consultant in few minutes to make arrangements for the car hire i wanted till today i have not received any call. I don't appreciate the treatment i'm getting from this insurance i am a fully grown adult and i don't like being treated like a child. Please see to it that i get my car hire today!!!
I have also requested a call proving that my broker is the one that requested you to change my policy starting date from the 1st to the 27th, if that is the case then it means i need to deal with my broker whom is suposetly the *********** party here, i lso expect to receive that recording today!!!