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Melanie P
1 reviews | Active since Mar 2022
05 Mar 2022, 08:58
Terrible cistomer service
I've been insured by Discovery for many years but have experienced a very disappointing decline in their level of competency and customer service. I have been waiting for 18 days for them to fix an issue on their side regarding my fuel cash back, which has never been an issue before. If something this simple takes 18 days, numrous phone calls and empty promises how long will an actual claim or emergency call take to be fulfilled...? Guess it's time to start shopping around for better insurance options that actually keep to their side of the deal.
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Melanie P's updateReviewer Update
15 Mar 2022, 09:19To this day..the issue is still not resolved. Last month's cash back still not paid out, this month's cash back in limbo somewhere.. I'm not only cancelling my insurance but also my life insurance and moving my investements I have with Discovery today!
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Melanie P's update15 Mar 2022, 09:19
Reviewer Update
To this day..the issue is still not resolved. Last month's cash back still not paid out, this month's cash back in limbo somewhere.. I'm not only cancelling my insurance but also my life insurance and moving my investements I have with Discovery today!