Terrible bad service---they dont know what they are doing

I had my first claim with Disocvery and what a disaster. First the advisor was rude with me and did not believe what happened to my vehcile was true. Please listen to recording. Then the assessor did not sent in the assessment. I went on the tursday and by monday it was still outstanding. I had to call my broker (who ends up being the only helpfull person) Eventually the claim was apporved. Then I waited and waited but Ejoney the panelbetear did not call to arrange an appointment. I called Disocvery on monday and the advisor promised the panelbeater will call before ten on monday morning. 24 HOURS LATER no call and again I had to call my broker! So at last the panelbeater called. We made an appiontment for 8 this morning and she said she will email me the address...guess what?NO ADDRESS!!!!

I am so cancelling my policy. This is a simple claim and if Disocvery ****** this up...what will they do with serious claims!!! No reliance or comfort for me in having insurance with Discovery...big big mistake in moveing to them.

Stay away