Terrible and unhelpful service from Discovery Insure - worst insurance company I have ever dealt with.

Tsholofelo Manyike is supposedly my claims handler but besides automated emails I haven't been able to speak to this person - i have tried numerous times to contact her and have sent her emails to contact me to discuss my claim and no one calls me. This is my 1st time submitting via Discovery insure and extremely disappointed in their lack of service or assistance. After repeatedly asking the assessor and speaking to various constantans (not Tsholofelo Manyike - as i cannot get hold of her) to please change my panel beaters - I specified that i DO NOT want my vehicle to be repaired by RENEW IT and I am feeling forced to take my car there, it has been 1 week since my assessment and i have not been able to speak to someone that can help me change this or get hold of my claims handler. i have had other claims via other insurance companies and this has been the worst experience.