Tell your panelbeaters I want my car

I would like to raise my dissatisfaction &disappointment at your choice of panelbeaters.My car was booked for door repairs on the 06th Feb 2020,and I had to continuously request for an update as I never even received an acknowledgement of having my car in for repairs from them.Every single day I have to request for an update which is rudely given to me with not much details.Yesterday I called to tell them that my father passed on and I would really appreciate it if I can get my car today as it's been there forever now and I desperately need it to get home,this was not met with any sympathy all I was told was that they cant promise me anything.For heaven sake this is my car and I need it because I have personal serious issues,a death of my father.I would like Discovery to intervene in this matter as it seems as if they forget the reason why they got this business,it is because I paid my premium if I didnt they wouldn't have made money from my car.I believe that Discovery as my insurer will make sure that its clients are treated with respect,sympathy and honor as I can really choose to cut ties after this experience.