Technical incompetenace

<p>I need to change details of my policy for a home I am financing. This is required for banking purposes for a home loan. it is an exisiting policy but a system error has prevented me from updating the details. in and of itself i may be able to accept a small time lag in fixing something...but they have been unable to fix this error for a week now. </p> <p> </p> <p>In addiiton</p> <p>- Every timeline they have given me as to how long it would take to fix the error has been false.</p> <p>- I have had to chase them daily to get an update of the situation, </p> <p>- I have requested feedback or explanations of the error so that I may be able to give this information to my lenders. while they may promise via the telephone i have yet to get a nything from them.</p> <p>- There has been no official communiction to myself or anyone that i know explaingin their issue, a process to fix it and or timelines for planning purposes - which is extremely bad commubnication </p> <p> </p> <p>I am pretty sure I can actually cancel and get requoted for a new policy in discovery as well before they fix this error, unless this affects new policies as well in which case they are not accepting new business ( are you discovery - are you?). But in all honesty if this is not resolved by the end of the day I will be moving insurers as I think updating your insurance details should be one of the key competancies an insurance company should have. Particulalry as they are quick enough to point to such discrepencies to aviod making full payouts if it suits them...</p>