Tech not working - Discovery can't fix it

Not a great experience to date. I joined in Oct 2019 and it took ages for them to sort out linked the Drive sensor to the app. It was a technical issue on Discovery's side. Finally got it working though.

Then less than 6 month's time on 7 March 2020, all of a sudden my trips don't show on my app. The app says my sensor has to be replaced. So I go in asap to replace it but it doesn't connect. The TWT guys can't help and say that it will "just start working". So this entire week I call into the Discovery call centre to get them to help with the issue. The first 2 people I speak to dont even listen to what I'm saying and keep saying there isn't a problem and imply it's a user issue. I finally get to speak to someone that sees that there is an issue. However, after "fixing" it I still can't get the new sensor linked and now I have to go into their walk in centre.

If Discovery wants to use tech, that's fine, but make sure it works and when it breaks that you can fix it without making it a mission for your clients.

I now have to take time out of my working day to come in the get the issue (hopefully) fixed.

Also, not once was I offered any kind of compensation. I'm losing weekly points, my monthly petrol pay back will also be lower.

Highly highly frustrating. I suggest Discovery QA listen to all the calls I did from the 9 - 12 March 2020