Taking money from my account

On the 12th of May Discovery Insure elected to take R707.13 from my bank account, which I was not aware of. The following morning I contacted the call centre to inquire as to why this money was debited from my account. The CC agent said she could not see why and referred it to the finance department (2 day turn around time). I waited the 2 days and received no feedback. I then had the query escalated (another 2 day turn around time). Once again I received no feedback again and I had to call yet again. This time I was told that finance had referred it to the IT department for clarification (another 2 day turn around). I complained about not being kept in the loop and the agent assured me that she would call me daily with updates. Up until now I have not received a single phone call from them or any form of communication at all.<br> What is completely unacceptable to me is that a financial services company can use my bank account as a \***gy bank"and then when queried cannot even supply a reason for the transaction? At this point I am ready to put a hold on all debit order authorisations for ALL my Discovery products (Health"