Taking long to pay out

I had a terrible car accident on 27 June 2022, looking at my car I figured it will probably be written off but I waited. Logging into Discovery website it only stated pre-authorization and nothing more. A week later I contacted Discovery, only to be put through to the specialist department and I was told my car was written off and the lady, I will not say names told me she will email me the forms to sign. I received an email just asking whether the car is for nanced to which I rep**** no it was bought cash. So I phoned again stating that I did not receive the forms to sign and the same lady told me she will send it now. I received it also asking for vehicle registration and spare keys to which I rep**** no spare keys and vehicle registration in front compartment in car.

Signed the forms and informed the lady via email to arrange for FedEx to pick up from work. No reply. I emailed again regarding vehicle registration that is in the car and on 7 July 2022 the lady emailed back to state that she will contact Auction nation to confirm and report back to me. Well it is 13 July 2022 and I have not heard back from her. I phoned twice again and one gentleman organised for FedEx to pick up the signed documents.

I emailed the lady again yesterday stating the following.

"Good day ***xx

FedEx just picked up the signed documents from me. I trust that everything is in order.

Look I've been a huge fan of Discovery for both medical aid and insurance as you've helped me a lot. I actually left compliments on Hello Peter as a token of my appreciation for what your company has done for me. Now I do not want to go to Hello Peter to leave a complaint against Discovery as you usually help me through every obstacle I faced.

Right now I've been without my car for two weeks, I understand that it was written off which is why I contacted relevant parties to assist me with finding a new car and I found one. There are however people that really want to buy this car but he will hold it for me for another day or so.

As such I would like for my claim to be paid to me no later than tomorrow morning so I can organise to get this car I really want to get.

Please just reply to me. I look forward to hearing from you.

Kind regards

S.S. Theunissen"

And still no response. As I stated in this email, I've been a huge fan of Discovery and as such it breaks my heart to do this. I've made it clear that if the vehicle registration document is not in the car it is their responsibility to organize a new one as I kept it in the car for such reasons.