Taking almost a month to replace damaged goods

<p>I submitted a lightning damage claim to Discovery Insure and a replacement was approved on the 13th of December and a replacement was assigned to New World Menlyn, they promised me a replacement within a week. On the 28 of December I called in to be told that they have not received the unit. After lodging a complaint I was told the unit would be ordered and ready when I return from holiday. On the 10th of Jan when I returned from holiday I went to New World only to be told they have sold the item to another customer. I was promised a replacement unit the same day by New World and Discovery Insure but still have no feedback - even after the agent told me yesterday to be patient it will definitely be delivered yesterday. So almost a month now and Discovery Insure is still telling me to be patient and they have not replaced the damaged item.</p>