RL
Ryan L

1 reviews | Active since Aug 2014

18 Feb 2025, 14:16

Take Your Money Somewhere Else, Putrid Service!

So I complained here before about an issue due to the inxcrease in my policy and also whereby the added product for their vehicle warranty if you claim for a mechanical breakdown it goes onto your claims history whereby other insurance companies can see this and it affects your claims history even though this is a added product. I have with Discovery Insure and they just responded to say they will send it on to management, weeks later I still haven't heard anything even after I went to that post and commented but they do not reply. On top of this I have a claim that has been sent to a supplier that hasn't contacted me for almost 3 months now. I emailed Discovery Insure about this asking for a new supplier but my emails go unanswered. I also had a checkers voucher that does not work at checkers and emailed them, they forwarded it to vitality and that was the end of it, I sent a follow-up email and still haven't received any form of communication. I would honestly NOT recommend Discovery Insure to anyone, as a customer I have tried to reach out but clearly what is available to me is not working. Your service levels has dropped to beyond putrid. My claim number is *** and my reference numbers to all my emails is Vitality Mall Checkers Voucher -WRefNo#***#- -MailRef#***#-

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Replies (3)
RL
Ryan L's update18 Feb 2025, 14:21
Reviewer Update
I won't even hold my breath, heard this before. From being one of the best you're going to one of the worst if you ask me.
RL
Ryan L's update28 Feb 2025, 12:08
Reviewer Update
So it's been 2 weeks and once again still no communication from you besides my checkers voucher. The rest has been quiet, especially my claim. You service has honestly become a ZERO and will NEVER recommend you to anyone. I will make sure to give you a ZERO rating wherever possible.
RL
Ryan L's update03 Mar 2025, 11:55
Reviewer Update
Discovery Insure, would you pike me to post another 1 star rating because up until today nothing has been done regarding this post and my previous post amd you not responding here?