Take back your staff to Training!! Customer experience is shocking

Yooh!! I do not even know what to say about the shocking service from Discovery!!

Claim handler by the name of Solly Mphela does not reply to any of my emails or call back requests!! Claim was sitting unattended for a whole week, only got a call from NetAssess insisting that I bring in the car for assessment after I had told them that my vehicle is already at a workshop and that discovery must contact them for an assessment as that will make things easier and process will move quicker.

I cancelled my claim as i do not want to continue dealing with a company that acts like we do not pay for the service, we have to beg them to render the service that they apparently offer.