**** systems

Recently I realised my monthly premium had increased and I was not aware. I called Discovery and they said they informed me in August via email. The email address was incorrect so I did not receive it. How can that be as when I signed up just over a year ago I received everything by mail. It took a couple attempts and then they finally got to email my rerate to me. The increase is over 12%. So I called them to complain about this increase as I did have any claims and still I get this huge increase. Their response was that my driving score was low which led my high increase. I then explained that I got a new phone in Jan 19, a Huwawei which has an android operating system. I started getting sms saying the driving app is not picking up my phone, I checked my settings. This stopped after a while. Later I checked the app and my car was not on there. I called them and they said it was deleted of as my phone is not compatible. So at no stage before this did Discovery say anything and how can their technology not be compatible with an android device which is common. So I am been punished with a high increase because their technology is not up to standard and then how does my driving behaviour result in my property and contents been increased. I asked the consultant to get a supervisor to call me to discuss this. My last words were, "but no one will call me hey". It has been a couple weeks so I was correct, no call even though I threatened to leave. I guess I am leaving Discovery insure as they are not interest even though it is their systems that is an issue, this includes the technical issues when I signed up. That is another long story. I should have seen the signs then already.