Systemized thinking delaying service

I lost my phone and tablet on 21 May 2015. I registered a claim with Discovery. At the same time, MTN went on strike. I could not get through to an operator to get an ITC number but i managed to stop my sim card using an automated menu. Discovery asked me for the IMEI numbers, ITC reference numbers and then the SAPS case number. I obliged except for the ITC which I explained to them and, after a complaint on their site, they waived this requirement due to the circumstances. I then got a mail from Ganyane asking me for the ****** AFFIDAVIT!!! WHY!!! this is ridiculous. I will be writing the same thing I wrote in the statement that forms part of the case number!! GO AND GET THAT STATEMENT!! I dont have the time to do all of this. I have a job !!! I did not get a rational, coherent explanation for the need for an affidavit. Ganyane said they need it for blacklisting the items....THEN WHY THE HELL HAVE A CASE THAT YOU NEED TO OPEN UP!!! I could just as easily have done an affidavit at the police station whilst doing the report.<br> <br> I want this claim sorted out else i will be changing insurers once the claim has been processed