SD
Sindisiwe D
1 reviews | Active since Jul 2011
18 Nov 2025, 10:56
Systematic Bullying then completely ignoring client request
I have had the worst experience with discovery insure, they more interested into increasing customers than service. My cover has been placed on cancellation period as they allege another company cancelled cover on me previously. I lodged a complaint on this and requested proof of this as I have never had insurance cancelled before but only lapsed, even the company they claimed cancelled when I called them, they said they have no record of that. Discovery insure has decided to ignore my emails and request for documents supporting this for 3 weeks now. They literally just ghosted me.
Helpful (0)
Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
18 Nov 2025, 11:17Hi Sindisiwe
We’re truly sorry to hear about the difficulties you’ve experienced, and we sincerely apologize for the inconvenience caused.
Please rest assured that we are escalating this matter and will work to resolve it as quickly and smoothly as possible.
Regards
Discovery Insure
We’re truly sorry to hear about the difficulties you’ve experienced, and we sincerely apologize for the inconvenience caused.
Please rest assured that we are escalating this matter and will work to resolve it as quickly and smoothly as possible.
Regards
Discovery Insure
Discovery Insure's reply18 Nov 2025, 11:17
Official
Hi Sindisiwe
We’re truly sorry to hear about the difficulties you’ve experienced, and we sincerely apologize for the inconvenience caused.
Please rest assured that we are escalating this matter and will work to resolve it as quickly and smoothly as possible.
Regards
Discovery Insure
We’re truly sorry to hear about the difficulties you’ve experienced, and we sincerely apologize for the inconvenience caused.
Please rest assured that we are escalating this matter and will work to resolve it as quickly and smoothly as possible.
Regards
Discovery Insure
Discovery Insure's replyOfficial
19 Nov 2025, 10:29Hi Sindisiwe
We take note of your concerns and have undertaken a full review of this matter.
Our findings indicate that the issue was addressed by our Complaints Department, who evaluated the case and provided their response based on their assessment.
Should you wish to pursue the matter further, please refer to the escalation channels previously provided.
We regret that we are unable to offer a different outcome at this time.
Regards
Discovery Insure
We take note of your concerns and have undertaken a full review of this matter.
Our findings indicate that the issue was addressed by our Complaints Department, who evaluated the case and provided their response based on their assessment.
Should you wish to pursue the matter further, please refer to the escalation channels previously provided.
We regret that we are unable to offer a different outcome at this time.
Regards
Discovery Insure
Discovery Insure's reply19 Nov 2025, 10:29
Official
Hi Sindisiwe
We take note of your concerns and have undertaken a full review of this matter.
Our findings indicate that the issue was addressed by our Complaints Department, who evaluated the case and provided their response based on their assessment.
Should you wish to pursue the matter further, please refer to the escalation channels previously provided.
We regret that we are unable to offer a different outcome at this time.
Regards
Discovery Insure
We take note of your concerns and have undertaken a full review of this matter.
Our findings indicate that the issue was addressed by our Complaints Department, who evaluated the case and provided their response based on their assessment.
Should you wish to pursue the matter further, please refer to the escalation channels previously provided.
We regret that we are unable to offer a different outcome at this time.
Regards
Discovery Insure