Hellopeter
Share Your Experience
DA
D A

1 reviews | Active since Sept 2017

06 Jul 2018, 22:19

SYSTEM MESS UP - WONT RECOGNISE UBER DISCOUNTS - NO ONE SORTS OUT!!

EVERYTIME THEY MAKE POLICY CHANGES THE UBER DISCOUNTS FALL AWAY - NO-ONE AT DISCOVERY TAKES ACCOUNTABILITY TO SORT OUT - COMPLAINED FOR 6 WEEKS. SAME HAPPENDED IN JAN AND IN MARCH - THEY ADMITTED FAULT BUT STILL CANT FIX!! TERRIBLE RESPONSE AND UNCOORDINATED.

TAKEN TO SOCIAL MEDIA IN HOPE OF A RESPONSE AS NO ONE RETURNS CALLS AND FALSE PROMISES FOR WEEKS NOW.

0
Replies (4)
Discovery Insure
Discovery Insure's reply09 Jul 2018, 10:39
Official

Thank you for contacting us.

We can confirm that Ganyane Metsing has provided feedback to you via email.

Regard

Preveshen
Discovery Insure

Discovery Insure
Discovery Insure's reply09 Jul 2018, 10:39
Official

Thank you for contacting us.

We can confirm that Ganyane Metsing has provided feedback to you via email.

Regard

Preveshen
Discovery Insure

DA
D A's update11 Jul 2018, 23:14
Reviewer Update
Ganyane always sends cryptic messages - like an agent will call you! Still waiting for that call - I request a manager call me as this service has really become ridiculous. Further, Ganyane never admits there is an issue and continuously side steps with her email responses. Could i have proper attention on the account and get it sorted. I have plenty of emails of past issues that after 6-7 weeks get fixed and then suddenly revert back to issues again - `Suggest a senior manager calls and happy to run through all of them.
DA
D A's update18 Jul 2018, 21:51
Reviewer Update
I still have now reply. What is happening at Discovery? I am waiting for my Flight Booster cash back of R2000 for 3 months now!! They can't sort out Uber discounts as one side doesn't know what the other is doing - (ongoing for 2 months now). Their system changed my healthy foods from Woolworths to Pick'nPay (6 weeks and not corrected! second time the issue happened this year). And now to top it all they Discovery Invest sent another persons investment details to me!! What's happened to their systems?? What's happened to client confidentiality? I've had more than 50 email comms with them - wasting their time and mine as they cant fix their system issues - most standard responses as they don't understand the issues. I've asked to talk to or even meet up with Senior Management but every time this is ignored. Putting eggs in one basket now seems to be the issue - they really don't seem to have any interest?