Surly takes the cake,for pathetic client relations

Discovery insure - surly takes the cake - as pathetic client relations. Just when you thought it can't get any worse - they come out and prove how bad they really are.<br> <br> We had an appointment for the past Saturday 9am to get the DQ Track removed. No one pitched nor even phoned to say they can't make it anymore. And yesterday you send me the following sms?<br> <br> \Good day. Please remember to make an appointment online [URL Removed] for us to remove the standalone DQ-Track from your PEUGEOT 107 TRENDY at a time and place convenient for you. You must allow us to remove the standalone DQ-Track to avoid being charged a R1 000 penalty. Regards