Support nightmare

Had really good service until I logged a support request, had to repeat myself numerous times and the people dealing with the support request seemingly has no visibility on previous correspondence or just ignore it because I was just talking in circles giving the same info over and over again until eventually I was served with what was obviously a generic response to a particular query that had absolutely nothing to do with my request and then after I responded to that I just got ghosted, shame on you discovery! I expect better!