SUPPER SUPPER DISAPPOINTED PLEASE PAY DO NOT CLAIM
MY DEFY DOUBLE DOOR FRIDGE PACKED UP A WEEK BACK. <br> <br> SEND IN FOR REPAIR TO FIND OUT WHAT THE PROBLEM IS THE FOLLOWING.<br> <br> THE PROBLEM IS IT LEAKING INSIDE THE FRIDGE WALL,CAN NOT BE REPAIRED NEED TO BE REPLACE.GET REPORT FROM SPECIALIST.<br> <br> CONTACTED DISCOVERY INSURE TO DO A CLAIM ON FRIDAY....<br> EXPLAINED THE PROBLEM AND TOLD HIM THAT I HAVE A REPORT ON WHAT THE PROBLEM ARE.<br> NO WE HAVE AN ASSESSOR THAT WILL HAVE AN LOOK..<br> <br> ON SATURDAY AN ASSESSOR COME TO CHECK FRIDGE WITH HIS KIDS ????<br> <br> PUT ON THE POWER TO THE FRIDGE.. OPEN THE DOOR.. TAKES TWO PICTURES.<br> <br> START WITH HIS REPORT (POWER ON,MOTOR RUN NOT COOLING ?????)<br> ASSESSOR TO ME PLEASE SIGN THE REPORT......(THIS TOOK HIM NOT EVEN 2 MINUTES WHAT A JOKE)<br> <br> DISCOVERY CLAIMS THAT IT IS DUE TO MAINTENANCE. <br> <br> HOW CAN THAT BE IF IT IS LEAKING INSIDE WALL OF THE FRIDGE??????<br> <br> THE PROBLEM IS IT LEAKING INSIDE THE FRIDGE WALL,CAN NOT BE REPAIRED NEED TO BE REPLACE. <br> <br> CLAIM REJECTED <br> <br> U ARE NOT COVERED FOR THIS ONLY POWER SURGE OR LIGHTNING OR ACCIDENTAL DAMAGE...<br> <br> THIS IS BAD WHY DO I PAY FOR INSURANCE THEN.. IF I AM NOT COVERT <br> <br> VERY DISAPPOINTED WITH DISCOVERY INSURE
Thank you for the time afforded earlier.
We confirm that the matter has been escalated to our Claims Management Team for clarity of the reasons of rejection. As we discussed, while we have insurance it is not every happening that is covered under the policy, this would mean we are self-insured for those types of eventuality.
We apologise for any frustration experienced.
Regards,
Sekgobola
Discovery Insure
Thank you for the time afforded earlier.
We confirm that the matter has been escalated to our Claims Management Team for clarity of the reasons of rejection. As we discussed, while we have insurance it is not every happening that is covered under the policy, this would mean we are self-insured for those types of eventuality.
We apologise for any frustration experienced.
Regards,
Sekgobola
Discovery Insure
