Super Bad Start Discovery Insure!!!

Hi there, someone needs to urgently contact me regarding my brand new policy which has now lapsed due to your company debiting my brand new Discovery Bank account on the incorrect date and without notifying me.

I am really upest about this and not impressed at how things have started.

You were quick to call me when I wanted to join and sell me a policy! However, now that I have a issue I'm struggling to get hold of someone to call me to resolve this.

Have to wait my airtime out on your call centre number only to chat to someone that didn't understand why I was upset and just kept refering to your standard operating procedure. Nowhere in any written or verbal communications was it explained that my account will be debited within 48hours. It was in writing and verbally explained that my account will be debited ok n the last day of the month.

I need this rectified and at least be contacted by someone that understands the situation and is apologetic about it.