1 reviews | Active since Jan 2026
Suggested title for the review Immediate Action Required: Unresponsive Communication from Nonhlanhla Sinthumule and Team Causing Business Losses
Rewritten Message
I am extremely dissatisfied and appalled by the lack of communication I have experienced. Since our initial contact, Nonhlanhla Sinthumule has not responded to my emails. When I call, I am consistently told that she is on another call and no one can transfer my message or provide a direct callback. I have requested that they ask her to return my calls or respond to my emails, but there has been no acknowledgment or action.
I even sent another email last week to both Nonhlanhla Sinthumule and her supervisor, Vekash Ganas, hoping for a response, but still nothing has happened. On calls, I am met with vague or nonsensical explanations, and the representatives only speak when I initiate the call. I am firmly convinced there is some mischievous conduct underlying this lack of communication, and I find it completely unacceptable.
Additionally, my truck is used for my business, and the ongoing lack of communication is causing me to lose business revenue and customers. This failure to respond is directly impacting my operations and financial stability.
I have submitted all documents and information they requested from me; there were no outstanding items on my end, and I have comp**** with every request.
I want this issue to be addressed immediately. I am pursuing legal action because of the ongoing failure to respond and the poor communication. This situation is unacceptable, and I expect a prompt, clear, and direct response.
Thank you for raising your concerns. We sincerely apologize for the lack of communication and understand your frustration, particularly given the impact on your business. This is not the service we strive to provide.
Your matter is being treated as urgent and has been escalated to our third-party claims team for assistance.
We appreciate your patience and assure you that we will provide you with clear and direct feedback as soon as possible.
Regards
Discovery Insure
Thank you for raising your concerns. We sincerely apologize for the lack of communication and understand your frustration, particularly given the impact on your business. This is not the service we strive to provide.
Your matter is being treated as urgent and has been escalated to our third-party claims team for assistance.
We appreciate your patience and assure you that we will provide you with clear and direct feedback as soon as possible.
Regards
Discovery Insure
We apologize for the delayed response. We can confirm that our Third-Party Claims Team has contacted you and that you are currently being assisted with your claim. An assessment has been scheduled.
We apologize for any inconvenience caused and appreciate your patience.
Regards
Discovery Insure
We apologize for the delayed response. We can confirm that our Third-Party Claims Team has contacted you and that you are currently being assisted with your claim. An assessment has been scheduled.
We apologize for any inconvenience caused and appreciate your patience.
Regards
Discovery Insure
