Substandard Service from Claims Consultants

Discovery Insure is becoming substandard like a lot other insurers. The reason I have stayed with the insurer for all these years was because of their excellent and hassle free service but lately I really have no reason to stay. I have to come here to write a review in order to get help.

I submitted a claim with discovery for my vehicle about three weeks ago. I have been in contact with the call center liabilities department where I submitted my claim under the guilty parties policy. To date I have not received a response whether this has been processed or not. I believe the person working with the claim is Precious I don't know her surname. Each time I call I am told that Precious will get in touch with me regarding the claim but I have not heard anything from Precious. The repairers have called to inform me that they might be finished with the repairs on the vehicle by next week but the claim has not been processed on the guilty party's policy or at least to give me an update.

Can someone please assist me on this and not refer me or tell me to wait for Precious again. This is now really frustrating.