Sub standard repairs which have now failed

My gates to my property were damaged by a vehicle. The repair was carried out by a Discovery appointed contractor. What followed was a comedy of errors and BS:<br> - the contractors vehicle was ****** with my gate on the vehicle, we waited 2 months for a replacment<br> - the gate motors are not like for like replacements for the motors I had, they are cheap POS's which have now failed<br> - the electronics have failed and now the gates have to be opened manually (my wife is handicapped and she has to do this with the aid of crutches)<br> - the contractor managed to break the override lock on the gate motors<br> - a lock was fitted to the gates, then removed because it did not work, then another fitted and it does not work. It turns out not only is the lock second hand, it is an obsolete model removed from the market by the manufacturer as they never worked<br> - the rawl bolts are puling out of the wall which will damaged the gate and motors<br> <br> NO amount of communication is getting this matter sorted out, my next step is to lodge a complaint with the ombudsman. I have provided a report of the state of the gates and a repair quotation using the contractor I have used for 15 years, still nothing!<br> <br>