Structured to take your money

How very sad, but absolutely typical of service providers who already have your debit order details. It is almost impossible to get through to a service consultant when you need to make enquiries regarding your policy or a claim against it. But select "Need A Quote" and you get put through to someone immediately. All agents are always busy when you need something from them but they have people readily available and eager to take your money. This very clearly suggests what your focus is.