Stress-Free Claim/Fantastic Service - Sicelo Nobela

We are often very quick to complain when we receive bad service, but not very forthcoming with complements.

I went to visit Jhb on 21 Mar and unfortunately got pick pocketed and my phone was ****** from me. I put my claim through on the 22nd. I still had a lot of admin that I needed to sort out for the claim which was allocated to Sicelo Percy Nobela. A very efficient and patient young man who made a very daunting experience of dealing with insurers very easy. He helped me understand what I needed to do, called me on my friend's phone a minute on the minute to keep me updated. Needless to say that all the admin from my side was only completed around 15h30 or so. By 16h00, I got a call that I could pick up my from PhoneCity. ON THE SAME DAY. He arranged everything seamlessly and ensured I was back online again to be able to get going with a supplier who was also just as amazing with fantastic service.

What great service. People like Sicelo make the world a better place and should be commended and rewarded for such great service and commitment to making a difference.