jJ
janis J

1 reviews | Active since Jul 2010

04 May 2015, 13:28

Stop sending out my number as your claim number

It has been more than a month and we are STILL getting calls for a person called Zappora at Discovery Insure because an email that she has sent to clients asking for outstanding claim detail and the number to call her back is given as OUR home telephone number.<br> <br> We did manage to get a copy of the email and rep**** to Zappora advising her 3 weeks ago, but she didn't appear to take any action, not even acknowledge our request. We then notified Discovery Insure two weeks ago, and they said it was an IT issue with an auto-generated signature, and to please give them a few days to sort it out. <br> <br> WE ARE STILL getting call upon call upon call of people who seem unwilling or unable to understand that the number is not the right one, and I am totally unimpressed that you have not sorted this out. We have had this number for over 10 years, so it cannot be a mix up with new lines. <br> <br> Kindly sort this issue out immediately.

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Replies (1)
Discovery Insure
Discovery Insure's reply04 May 2015, 14:50
Official
Hello JanisSpear,

We are truly sorry for the extreme inconvenience you have suffered.

I am currently looking into this matter and can confirm that we will be in contact shortly.

Kind regards,
Serushin
Discovery Insure