STILL WAITING ON CLAIM CLOSURE

It's been 2 weeks since my apartment was broken into. I contacted Discovery Insure / Home and asked what was the procedure to get this sorted. I got all the necessary documents and details and everything which was required and sent it through to the consultant that was dealing with my claim. Every single day I called to receive feedback and nothing had progressed, everyday was a different story that I was waiting for an assessor to contact me to arrange a meeting. Last week Friday I called AGAIN, two weeks in and spoke to a manager there, two in fact and they stated that nothing was captured on the system after two weeks of me calling every single day nothing had been done. SO I HAD TO REPEAT EVERYTHING I HAD DONE TWO WEEKS AGO. I was then told on Friday that an assessor would contact me today which is the 3rd May, I called today at 1pm to find out what was the progress. The manager PROMISED me that an a assessor had been assigned and that he would contact me today, ITS NOW 17:30 and nothing, no call. I find the service DISGUSTING. The fact that I have to keep on calling everyday for feedback, even from the managers there is no action. I'm at a loss for words what to do now. I am SO ANGRY and FRUSTRATED by the LACK of care towards customers and disgusting attitudes towards my issue. I AM STILL WAITING TO SORT OUT THIS ISSUE AND NOTHING IS BEING DONE!!!! Can someone who knows what they are doing call me and help!