CA
Carla A
1 reviews | Active since Jun 2016
26 Apr 2022, 14:49
STILL waiting for the "right person" - absolutely shocking and unacceptable!
Once again I am left speechless by how a company as big as Discovery managers to get away with such appaling lack of service. It is now 6 weeks and I am STILL struggling to get hold of anyone to help me resolve the issues that prevent my claim from being settled!! Every time you phone their call centre you never hold for less than 10 minutes - at your own expense and when you eventually get hold of someone who promises to get the "right person" to phone you back - it never happens!
However, they have no problem collecting their premiums every month. Discovery, you should be ashamed of yourselves!
Helpful (0)
Replies (3)0
Replies (3)
Discovery Insure's replyOfficial
26 Apr 2022, 15:43Good Day Carla,
Thank you for bringing this to our attention. We've escalated the matter to the claims team for urgent assistance. Feedback will be provided to you as soon as available.
Regards,
Discovery Insure
Thank you for bringing this to our attention. We've escalated the matter to the claims team for urgent assistance. Feedback will be provided to you as soon as available.
Regards,
Discovery Insure
Discovery Insure's reply26 Apr 2022, 15:43
Official
Good Day Carla,
Thank you for bringing this to our attention. We've escalated the matter to the claims team for urgent assistance. Feedback will be provided to you as soon as available.
Regards,
Discovery Insure
Thank you for bringing this to our attention. We've escalated the matter to the claims team for urgent assistance. Feedback will be provided to you as soon as available.
Regards,
Discovery Insure
CA
Carla A's updateReviewer Update
28 Apr 2022, 21:36As usual after 25 mins at my expense, I still have no "feedback" nor solution to the problems - but you have also managed to take ANOTHER premium payment from my bank account. Amazing how that part of your business always seems to have no "problems" or need any "escalations" - it is merely the individual, like myself, who has to suffer and struggle with companies like Discovery every day!!
An absolute disgrace - it is no wonder that your share price is still falling in value. Even your shareholders have no faith in you!
An absolute disgrace - it is no wonder that your share price is still falling in value. Even your shareholders have no faith in you!
CA
Carla A's update28 Apr 2022, 21:36
Reviewer Update
As usual after 25 mins at my expense, I still have no "feedback" nor solution to the problems - but you have also managed to take ANOTHER premium payment from my bank account. Amazing how that part of your business always seems to have no "problems" or need any "escalations" - it is merely the individual, like myself, who has to suffer and struggle with companies like Discovery every day!!
An absolute disgrace - it is no wonder that your share price is still falling in value. Even your shareholders have no faith in you!
An absolute disgrace - it is no wonder that your share price is still falling in value. Even your shareholders have no faith in you!
CA
Carla A's updateReviewer Update
05 May 2022, 13:17Discovery, you claim to want to "improve your service" and sort out problems - yet you do ABSOLUTEY NOTHING to help. It is disgusting!!!!!
ANDRE ENGLEBRECHT in specialised claims and his team of useless people are a disgrace!
ANDRE ENGLEBRECHT in specialised claims and his team of useless people are a disgrace!
CA
Carla A's update05 May 2022, 13:17
Reviewer Update
Discovery, you claim to want to "improve your service" and sort out problems - yet you do ABSOLUTEY NOTHING to help. It is disgusting!!!!!
ANDRE ENGLEBRECHT in specialised claims and his team of useless people are a disgrace!
ANDRE ENGLEBRECHT in specialised claims and his team of useless people are a disgrace!