still waiting for quotation!!

Almost 4 weeks later and still waiting for the stupid quotation,<br> <br> Mpho, with regards to my first complaint where you said \We are so sorry to hear about your experience with us.<br> This matter has been referred to our sales department for immediate intervention. We will provide you with feedback shortly""; feedback or quote received; <br> <br> What is the reason for this???<br> Now you need to get management involved seeing that sales couldn't be bothered to reply to any queries; and they better have a valid reason; or excuse for that matter on why nothing has been done;almost 4 weeks later!!!"""