Still waiting for my car to be repaired 5 months after an accident

I have mostly been a good driver but toward the end of May, I was involved in an accident where someone jumped a red light while I was turning and the front of my vehicle was damaged. Luckily the vehicle was repairable.

I patiently waited for the repair to be completed, but after a month and a half I started requesting information from Discovery. Feedback from Discovery was scarce and standardised. Eventually, I escalated the request and I was given the "feedback" that parts have been back-ordered so I waited a bit more.

By month 3 I got frustrated with all the delays and requested that Discovery relook at my claim and maybe write off my vehicle as I was suffering for months without a car. Discovery came back with some excuse and ultimately said no.

I tried escalating again and again, and discovery simply washed their hands and said " the claims procedure was followed without compromising you as our client" which is laughable after many months of inaction.

I later found out that Discovery initially rejected the request from the panel beater to order parts form the OEM directly and I can only assume that this added at least a month to the delay.

In this entire process, I have requested information and dates of when certain things happened, only to never receive this information. I eventually had to threaten to escalate things to the ombudsman for short term insurance before even receiving a meaningful response.

Ultimately it has been a terrible experience for me. So If you are looking to insure with Discovery, understand that this may happen to you. And as a customer, you have very little recourse